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Intermittent connection issue

I too am having intermittent DSL connection issues. A tech was out on Wednesday 9/11/13. He could not find anything wrong with the line other than the stress was a little higher than he would like to see. He swapped me over to another pair just to try something. After he was done there was no change in drop outs. I was getting 15 - 20 a day, and it was still the same.

I have 2 brand new modem routers one from Verizon, one I bought and is a Netgear, they both do the same thing.Sunday 9/15 late morning my noise margin went up by over 10dB ! I saw it as high as 36.5 dB. After that I had no more dropouts until last night 9/17, when my noise margin dropped  over 15 dB hovering in the 15 - 18 dB range under the 3360Kbps side.

In the past typically over time the  noise margin will drop anywhere from 10 - 15 dB, when it gets below that, the DSL link will drop come right back and eventually reconnect PPoE.

From Sunday to last night the NM was hovering between 33 - 36dB. That number is showing transmit power on the downstream side which is coming from the CO. I've never seen much variation on the upstream side by more than 1 dB from me to the CO. What I conclude is that you have that ability to raise your transmit power (signal strength) from the CO. I saw it much higher and I doubt any one was working on any lines on Sunday that would have caused this

Could someone please look into this and fix it permanently?

Here is where it is now as I write this, it's been up for almost 2 hours.

Link Rate3360 Kbps864 Kbps
Line Attenuation31.5 dB22.0 dB
Noise Margin23.5 dB

9.0 dB

Re: Intermittent connection issue
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Re: Intermittent connection issue
Customer Service Rep


Glad that we were able to assist you in getting your internet working. Please come back if you have any further issues, we are available 24/7! Have a good morning.

Thank you,