Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
We have experienced intermittent connectivity issues for years. I have tried going through Support with little success. Once, a couple of years ago, they said they sent someone out to work on the neighborhood box, and then they sent a crew to bury new wiring from the street box to our house. It worked for a while, then every night about 9 pm internet would go out (High Speed DSL - can't get FIOS here) for a few minutes. No one can figure it out. Two or three times I called or chatted and got routed to different customer service or tech support reps who had no clue what to do.
Last July, a rep talked me into getting a new combo modem/router at my cost. I was promised a credit if I returned the old modem, so went out of my way to do that.
After installing the 'new' equipment, which looked used and according to included documentation was at least 5 years old, we have continued to have the exact same issue that this piece of plastic and metal was supposed to solve.
On calling again, I was advised no credit was forthcoming, and they would monitor our internet for a week or so. I have had zero return communication on this issue.
We still lose internet for a few minutes at 9 pm every night, and usually have to reset the modem/router on returning home after being gone during the day.
We are searching for more reliable service with better tech support and customer service.
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