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Hi, my name's Troy. I know this is going to post as "Mamalou" cause this Verizon account is a family one not started by me. But I assure you my name is Troy....
I'm an avid online gamer. Playing games like World of Warcraft, Destiny, League of Legends, Call of Duty and many others. For the past few months I've been dealing with connection issues in all of them. I have spoke to verizon support on at least three occasions and so far the problem has not been resolved. I know that this is a peer to peer forum and that my issues will not be resolved here but the reason I'm posting is so that I can better understand what the issue is exactly and hopefully work towards resolving it. I'm pretty computer savvy but I don't know everything.
This issue started around June/July. Before that I don't recall any issues. Then all of a sudden while gaming in World of Warcraft I was having terrible latency issues causing the game to be unplayable at times as well as causing frequent diconnects. I took the necessary steps to troubleshoot issues on my end and came to the conclusion that the issue was not on my end. I ran some tests, which I'll include here below, and was told my issues were due to packet loss and this was an issue with my ISP. I then contacted Verizon Support and was told my issue was my router, which I was 99% sure it wasn't, but I thought I'd take the shot with a new router and we'd see.... at least if it wasn't the issue I'd now have an updated router, at the least.
The new router arrived and the issues persisted. I contacted support again and was told everything on the network was fine and there was no issues from the tests they ran. All the while still experiencing issues while gaming. I started playing other games and still had terrible latency and frequent disconnects from the game servers. The issue was something that happened every once in awhile it was something that was pretty frequent, in fact it was more common for me to have the issue than not.
Below are tests have ran:
WinMTR (to a google server if I remember correctly)
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| verizon.home - 0 | 1792 | 1792 | 0 | 0 | 97 | 0 |
| 10.29.27.1 - 0 | 1792 | 1792 | 20 | 22 | 1022 | 21 |
| P0-0-1-7.SCTNPA-LCR-21.verizon-gni.net - 1 | 1726 | 1709 | 0 | 25 | 238 | 23 |
| No response from host - 100 | 359 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 359 | 0 | 0 | 0 | 0 | 0 |
| 0.ae5.GW2.EWR19.ALTER.NET - 1 | 1726 | 1709 | 0 | 40 | 244 | 39 |
| google-gw.customer.alter.net - 1 | 1726 | 1709 | 0 | 36 | 246 | 36 |
| 63.117.68.52 - 1 | 1726 | 1709 | 0 | 39 | 241 | 39 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
WinMTR (to a World of Warcraft/Blizzard server)
Note: I edited down the "No response from host" as it goes on for quite a few hops at the end. I know that's not an issue and just a fail safe from the server to weed out bots.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| verizon.home - 0 | 121 | 121 | 0 | 0 | 7 | 0 |
| 10.29.27.1 - 0 | 121 | 121 | 20 | 21 | 28 | 21 |
| P0-0-1-7.SCTNPA-LCR-22.verizon-gni.net - 1 | 117 | 116 | 22 | 25 | 56 | 23 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| 0.ae2.BR2.NYC4.ALTER.NET - 1 | 117 | 116 | 30 | 35 | 62 | 36 |
| 192.205.34.49 - 1 | 117 | 116 | 36 | 40 | 66 | 40 |
| cr1.n54ny.ip.att.net - 1 | 117 | 116 | 36 | 39 | 65 | 39 |
| 12.123.250.129 - 2 | 113 | 111 | 31 | 33 | 62 | 32 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Test using PingPlotter to a Google Server.
Pathping to World of Warcraft/Blizzard Server:
Tracerroute to World of Warcraft/Blizzard Server:
Tracing route to 199.108.62.157 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms verizon.home [192.168.1.1]
2 21 ms 21 ms 20 ms 10.29.27.1
3 40 ms 23 ms 23 ms P0-0-1-7.SCTNPA-LCR-22.verizon-gni.net [130.81.196.10]
4 * * * Request timed out.
5 35 ms 31 ms 31 ms 0.ae2.BR2.NYC4.ALTER.NET [140.222.229.93]
6 40 ms 40 ms 39 ms 192.205.34.49
7 38 ms 39 ms 39 ms cr1.n54ny.ip.att.net [12.122.105.14]
8 31 ms 31 ms 31 ms 12.123.250.129
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
Thank you to anyone who helps. I appreciate it. I guess my questions are these:
- What exactly is the issue here?
- Why does there always seem to be a timeout or issue on hop 4? (just curious)
- Can it be fixed or should I switch my ISP? (I've seen others with similar issues or the same issue I think and they can't get Verizon to fix it or Verizon says it's not their problem.
- If it can be fixed what do I need to say to Verizon Support to get this issue fixed? I've talked to them 3 times now with no resolution.
I'm having the same issues. I'll be playing Diablo 3 and get disconnected frequently. The issue started back in July for me. I've run many trace routes and it times out at step 5 and 6 everytime. Below are some tests I ran as well, going to google and battle.net
