Internet Connection started going out
TheEd1
Enthusiast - Level 2

Just recently my internet connection goes out and and DSL light blinks. It just would keep doing this every few min. Then internet light would go red and then go back on but of course it would go out.Please if there is anyone that can help me to fix this issue!

I have an Actiontec GT704WG

Re: Internet Connection started going out
smith6612
Community Leader
Community Leader

Did the problem start occurring after any particular weather event? Do you have Voice service, and if so, do you have noise or static on the line while in a call that was never there before? Lastly, visit http://192.168.1.1/ and visit the System Status section of the ActionTec. Provide the Transceiver Statistics it shows.

If you need a login, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

Your Verizon Username and Password

Re: Internet Connection started going out
TheEd1
Enthusiast - Level 2

I don't know where to get the Transiever information. I do have these system logs thing.

(GMT)16:01:15 Tue May 15 2007 syslogd started: BusyBox v0.61.pre
(GMT)16:01:15 Tue May 15 2007 init: Waiting for enter to start `/bin/sh` (pid 89, terminal /dev/tts/0) 
(GMT-05:00)16:01:17 Tue May 15 2007 logic: Stunnel conf 2: TR-069 1 /var/etc/stunnel2.conf https://cpe-ems5.verizon.com/cwmpWeb/CPEMgt 1 8080 
(GMT-05:00)16:01:19 Tue May 15 2007 logic: dhcps starting
(GMT-05:00)16:01:24 Tue May 15 2007 udhcpd: udhcp server (v0.9.7) started
(GMT-05:00)16:01:24 Tue May 15 2007 udhcpd: ADD 70:5a:b6:89:0e:5f 192.168.1.64 86400 owner-PC
(GMT-05:00)16:01:24 Tue May 15 2007 udhcpd: ADD b4:82:fe:5b:3c:4b 192.168.1.65 86400 owner-PC
(GMT-05:00)16:01:24 Tue May 15 2007 udhcpd: ADD 00:17:fa:5d:c1:db 192.168.1.66 86400 unknownpc1
(GMT-05:00)16:01:24 Tue May 15 2007 udhcpd: interface: br0, start : 4001a8c0 end : fe01a8c0 
(GMT-05:00)16:01:34 Tue May 15 2007 udhcpd: Received SIGTERM
(GMT-05:00)16:01:34 Tue May 15 2007 udhcpd: udhcp server (v0.9.7) started
(GMT-05:00)16:01:34 Tue May 15 2007 udhcpd: ADD 70:5a:b6:89:0e:5f 192.168.1.64 86390 owner-PC
(GMT-05:00)16:01:34 Tue May 15 2007 udhcpd: ADD b4:82:fe:5b:3c:4b 192.168.1.65 86390 owner-PC
(GMT-05:00)16:01:34 Tue May 15 2007 udhcpd: ADD 00:17:fa:5d:c1:db 192.168.1.66 86390 unknownpc1
(GMT-05:00)16:01:34 Tue May 15 2007 udhcpd: interface: br0, start : 4001a8c0 end : fe01a8c0 
(GMT-05:00)16:01:39 Tue May 15 2007 logic: launch stunnel 0, 0 
(GMT-05:00)16:01:45 Tue May 15 2007 udhcpc: udhcp client (v0.9.7) started
(GMT-05:00)16:01:45 Tue May 15 2007 udhcpc: Sending discover...
(GMT-05:00)16:01:47 Tue May 15 2007 udhcpc: Sending discover...
(GMT-05:00)16:01:48 Tue May 15 2007 udhcpc: udhcp client (v0.9.7) started
(GMT-05:00)16:01:48 Tue May 15 2007 udhcpc: Sending discover...
(GMT-05:00)16:01:49 Tue May 15 2007 udhcpc: Sending discover...
(GMT-05:00)16:01:50 Tue May 15 2007 udhcpc: Sending discover...
(GMT-05:00)16:01:52 Tue May 15 2007 udhcpc: Sending discover...
(GMT-05:00)16:01:53 Tue May 15 2007 udhcpc: Sending select for {IP edited for privacy}...
(GMT-05:00)16:01:53 Tue May 15 2007 udhcpc: Subnet mask 255.255.255.0 obtained
(GMT-05:00)16:01:53 Tue May 15 2007 udhcpc: Router 98.108.250.1 obtained
(GMT-05:00)16:01:54 Tue May 15 2007 syslog: config.name_server[0]=68.238.64.12 
(GMT-05:00)16:02:04 Tue May 15 2007 udhcpc: Sending discover...
(GMT-05:00)16:02:04 Tue May 15 2007 udhcpc: Sending select for {IP edited for privacy}...
(GMT-05:00)16:02:04 Tue May 15 2007 udhcpc: Subnet mask 255.255.255.0 obtained
(GMT-05:00)16:02:04 Tue May 15 2007 udhcpc: Router 98.108.250.1 obtained
(GMT-05:00)16:02:05 Tue May 15 2007 syslog: config.name_server[0]=0.0.0.0 
(GMT-05:00)16:02:05 Tue May 15 2007 syslog: Wrong dns server, reread 
(GMT-05:00)16:02:05 Tue May 15 2007 udhcpc: Lease of 98.108.250.162 obtained, lease time 7200
(GMT-05:00)16:36:31 Fri Jul 08 2011 syslog: config.name_server[0]=68.238.64.12 
(GMT-05:00)16:36:35 Fri Jul 08 2011 logic: got wan ip launch stunnel 
(GMT-05:00)16:36:35 Fri Jul 08 2011 logic: launch stunnel 1, 0 
(GMT-05:00)16:36:35 Fri Jul 08 2011 udhcpd: Received SIGTERM
(GMT-05:00)16:36:36 Fri Jul 08 2011 logic: stunnel message type 1 
(GMT-05:00)16:36:36 Fri Jul 08 2011 logic: stunnel report start,stunnel2,339 
(GMT-05:00)16:36:36 Fri Jul 08 2011 udhcpd: udhcp server (v0.9.7) started
(GMT-05:00)16:36:36 Fri Jul 08 2011 udhcpd: ADD 70:5a:b6:89:0e:5f 192.168.1.64 86353 owner-PC
(GMT-05:00)16:36:36 Fri Jul 08 2011 udhcpd: ADD b4:82:fe:5b:3c:4b 192.168.1.65 86353 owner-PC
(GMT-05:00)16:36:36 Fri Jul 08 2011 udhcpd: ADD 00:17:fa:5d:c1:db 192.168.1.66 86353 unknownpc1
(GMT-05:00)16:36:36 Fri Jul 08 2011 udhcpd: interface: br0, start : 4001a8c0 end : fe01a8c0 
(GMT-05:00)16:36:37 Fri Jul 08 2011 udhcpd: SENDING ACK to owner-PC 
(GMT-05:00)16:36:37 Fri Jul 08 2011 udhcpd: sending ACK to 192.168.1.65
(GMT-05:00)16:36:37 Fri Jul 08 2011 udhcpd: ADD b4:82:fe:5b:3c:4b 192.168.1.65 86400 owner-PC
(GMT-05:00)16:36:40 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.64.12 yet.
(GMT-05:00)16:36:41 Fri Jul 08 2011 logic: b4-82-fe-5b-3c-4b/192.168.1.65 now is 192.168.1.65
(GMT-05:00)16:36:43 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.96.12 yet.
(GMT-05:00)16:36:43 Fri Jul 08 2011 syslog: All DNS servers tried, no response.
(GMT-05:00)16:36:50 Fri Jul 08 2011 syslog: failed dns request len=164,srcip=68.238.64.12, url=_ldap._tcp.dc._msdcs.domain_not_set.invalid 
(GMT-05:00)16:36:50 Fri Jul 08 2011 syslog: failed dns request len=150,srcip=68.238.64.12, url=isatap.domain_not_set.invalid 
(GMT-05:00)16:36:51 Fri Jul 08 2011 syslog: failed dns request len=150,srcip=68.238.64.12, url=isatap.domain_not_set.invalid 
(GMT-05:00)16:36:52 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.64.12 yet.
(GMT-05:00)16:36:52 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.64.12 yet.
(GMT-05:00)16:36:55 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.96.12 yet.
(GMT-05:00)16:36:55 Fri Jul 08 2011 syslog: All DNS servers tried, no response.
(GMT-05:00)16:36:55 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.96.12 yet.
(GMT-05:00)16:36:55 Fri Jul 08 2011 syslog: All DNS servers tried, no response.
(GMT-05:00)16:36:55 Fri Jul 08 2011 syslog: failed dns request len=75,srcip=192.168.1.1, url=isatap.domain_not_set.invalid 
(GMT-05:00)16:36:55 Fri Jul 08 2011 syslog: failed dns request len=75,srcip=192.168.1.1, url=isatap.domain_not_set.invalid 
(GMT-05:00)16:36:57 Fri Jul 08 2011 syslog: failed dns request len=148,srcip=68.238.64.12, url=wpad.domain_not_set.invalid 
(GMT-05:00)16:37:13 Fri Jul 08 2011 syslog: failed dns request len=148,srcip=68.238.64.12, url=wpad.domain_not_set.invalid 
(GMT-05:00)16:37:17 Fri Jul 08 2011 syslog: failed dns request len=148,srcip=68.238.64.12, url=wpad.domain_not_set.invalid 
(GMT-05:00)16:37:38 Fri Jul 08 2011 udhcpc: Received SIGTERM
(GMT-05:00)16:37:45 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.64.12 yet.
(GMT-05:00)16:37:47 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.96.12 yet.
(GMT-05:00)16:37:47 Fri Jul 08 2011 syslog: All DNS servers tried, no response.
(GMT-05:00)16:37:47 Fri Jul 08 2011 syslog: failed dns request len=73,srcip=192.168.1.1, url=wpad.domain_not_set.invalid 
(GMT-05:00)16:37:59 Fri Jul 08 2011 syslog: failed dns request len=148,srcip=68.238.64.12, url=wpad.domain_not_set.invalid 
(GMT-05:00)16:37:59 Fri Jul 08 2011 udhcpc: udhcp client (v0.9.7) started
(GMT-05:00)16:37:59 Fri Jul 08 2011 udhcpc: Sending discover...
(GMT-05:00)16:38:00 Fri Jul 08 2011 udhcpc: Sending select for {IP edited for privacy}...
(GMT-05:00)16:38:00 Fri Jul 08 2011 udhcpc: Subnet mask 255.255.255.0 obtained
(GMT-05:00)16:38:00 Fri Jul 08 2011 udhcpc: Router 98.108.250.1 obtained
(GMT-05:00)16:38:01 Fri Jul 08 2011 udhcpc: Lease of {IP edited for privacy} obtained, lease time 7200
(GMT-05:00)16:38:01 Fri Jul 08 2011 syslog: config.name_server[0]=68.238.64.12 
(GMT-05:00)16:38:03 Fri Jul 08 2011 logic: got wan ip launch stunnel 
(GMT-05:00)16:38:03 Fri Jul 08 2011 logic: launch stunnel 1, 0 
(GMT-05:00)16:38:03 Fri Jul 08 2011 udhcpd: Received SIGTERM
(GMT-05:00)16:38:03 Fri Jul 08 2011 udhcpd: udhcp server (v0.9.7) started
(GMT-05:00)16:38:03 Fri Jul 08 2011 udhcpd: ADD 70:5a:b6:89:0e:5f 192.168.1.64 86266 owner-PC
(GMT-05:00)16:38:03 Fri Jul 08 2011 udhcpd: ADD b4:82:fe:5b:3c:4b 192.168.1.65 86318 owner-PC
(GMT-05:00)16:38:03 Fri Jul 08 2011 udhcpd: ADD 00:17:fa:5d:c1:db 192.168.1.66 86266 unknownpc1
(GMT-05:00)16:38:03 Fri Jul 08 2011 udhcpd: interface: br0, start : 4001a8c0 end : fe01a8c0 
(GMT-05:00)16:38:04 Fri Jul 08 2011 stunnel: LOG3[538:1024]: Error binding TR-069 to 0.0.0.0:8080
(GMT-05:00)16:38:04 Fri Jul 08 2011 logic: stunnel message type 1 
(GMT-05:00)16:38:04 Fri Jul 08 2011 logic: stunnel report start,stunnel2,538 
(GMT-05:00)16:38:04 Fri Jul 08 2011 stunnel: LOG3[538:1024]: bind: No such file or directory (2)
(GMT-05:00)16:38:04 Fri Jul 08 2011 logic: stunnel message type 1 
(GMT-05:00)16:38:04 Fri Jul 08 2011 logic: stunnel report exit,stunnel2,8 
(GMT-05:00)16:38:04 Fri Jul 08 2011 logic: stunnel already running, exit 8 
(GMT-05:00)16:38:42 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.64.12 yet.
(GMT-05:00)16:38:42 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.64.12 yet.
(GMT-05:00)16:38:57 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.64.12 yet.
(GMT-05:00)16:39:09 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.64.12 yet.
(GMT-05:00)16:39:12 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.96.12 yet.
(GMT-05:00)16:39:12 Fri Jul 08 2011 syslog: All DNS servers tried, no response.
(GMT-05:00)16:39:12 Fri Jul 08 2011 syslog: failed dns request len=60,srcip=192.168.1.1, url=sissy.gtkg.org 
(GMT-05:00)16:39:18 Fri Jul 08 2011 udhcpc: Received SIGTERM
(GMT-05:00)16:39:39 Fri Jul 08 2011 udhcpc: udhcp client (v0.9.7) started
(GMT-05:00)16:39:39 Fri Jul 08 2011 udhcpc: Sending discover...
(GMT-05:00)16:39:39 Fri Jul 08 2011 udhcpc: Sending select for {IP edited for privacy}...
(GMT-05:00)16:39:39 Fri Jul 08 2011 udhcpc: Subnet mask 255.255.255.0 obtained
(GMT-05:00)16:39:39 Fri Jul 08 2011 udhcpc: Router 98.108.250.1 obtained
(GMT-05:00)16:39:40 Fri Jul 08 2011 udhcpc: Lease of {IP edited for privacy} obtained, lease time 7200
(GMT-05:00)16:39:40 Fri Jul 08 2011 syslog: config.name_server[0]=68.238.64.12 
(GMT-05:00)16:39:43 Fri Jul 08 2011 logic: got wan ip launch stunnel 
(GMT-05:00)16:39:43 Fri Jul 08 2011 logic: launch stunnel 1, 0 
(GMT-05:00)16:39:44 Fri Jul 08 2011 udhcpd: Received SIGTERM
(GMT-05:00)16:39:44 Fri Jul 08 2011 udhcpd: udhcp server (v0.9.7) started
(GMT-05:00)16:39:45 Fri Jul 08 2011 udhcpd: ADD 70:5a:b6:89:0e:5f 192.168.1.64 86165 owner-PC
(GMT-05:00)16:39:45 Fri Jul 08 2011 logic: stunnel message type 1 
(GMT-05:00)16:39:45 Fri Jul 08 2011 logic: stunnel report start,stunnel2,707 
(GMT-05:00)16:39:45 Fri Jul 08 2011 udhcpd: ADD b4:82:fe:5b:3c:4b 192.168.1.65 86217 owner-PC
(GMT-05:00)16:39:45 Fri Jul 08 2011 udhcpd: ADD 00:17:fa:5d:c1:db 192.168.1.66 86165 unknownpc1
(GMT-05:00)16:39:45 Fri Jul 08 2011 udhcpd: interface: br0, start : 4001a8c0 end : fe01a8c0 
(GMT-05:00)16:39:53 Fri Jul 08 2011 stunnel: LOG3[707:1024]: Error binding TR-069 to 0.0.0.0:8080
(GMT-05:00)16:39:53 Fri Jul 08 2011 stunnel: LOG3[707:1024]: bind: No such file or directory (2)
(GMT-05:00)16:39:55 Fri Jul 08 2011 logic: stunnel message type 1 
(GMT-05:00)16:39:55 Fri Jul 08 2011 logic: stunnel report exit,stunnel2,8 
(GMT-05:00)16:39:55 Fri Jul 08 2011 logic: stunnel already running, exit 8 
(GMT-05:00)16:40:59 Fri Jul 08 2011 udhcpc: Received SIGTERM
(GMT-05:00)16:41:06 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.64.12 yet.
(GMT-05:00)16:41:09 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.96.12 yet.
(GMT-05:00)16:41:09 Fri Jul 08 2011 syslog: All DNS servers tried, no response.
(GMT-05:00)16:41:09 Fri Jul 08 2011 syslog: failed dns request len=62,srcip=192.168.1.1, url=dns.msftncsi.com 
(GMT-05:00)16:41:19 Fri Jul 08 2011 udhcpc: udhcp client (v0.9.7) started
(GMT-05:00)16:41:19 Fri Jul 08 2011 udhcpc: Sending discover...
(GMT-05:00)16:41:20 Fri Jul 08 2011 udhcpc: Sending select for {IP edited for privacy}...
(GMT-05:00)16:41:22 Fri Jul 08 2011 udhcpc: Sending select for {IP edited for privacy}...
(GMT-05:00)16:41:24 Fri Jul 08 2011 udhcpc: Sending select for {IP edited for privacy}...
(GMT-05:00)16:41:24 Fri Jul 08 2011 udhcpc: Subnet mask 255.255.255.0 obtained
(GMT-05:00)16:41:24 Fri Jul 08 2011 udhcpc: Router 98.108.250.1 obtained
(GMT-05:00)16:41:25 Fri Jul 08 2011 udhcpc: Lease of {IP edited for privacy} obtained, lease time 7200
(GMT-05:00)16:41:25 Fri Jul 08 2011 syslog: config.name_server[0]=68.238.64.12 
(GMT-05:00)16:41:26 Fri Jul 08 2011 logic: got wan ip launch stunnel 
(GMT-05:00)16:41:26 Fri Jul 08 2011 logic: launch stunnel 1, 0 
(GMT-05:00)16:41:27 Fri Jul 08 2011 udhcpd: Received SIGTERM
(GMT-05:00)16:41:27 Fri Jul 08 2011 udhcpd: udhcp server (v0.9.7) started
(GMT-05:00)16:41:27 Fri Jul 08 2011 udhcpd: ADD 70:5a:b6:89:0e:5f 192.168.1.64 86062 owner-PC
(GMT-05:00)16:41:27 Fri Jul 08 2011 udhcpd: ADD b4:82:fe:5b:3c:4b 192.168.1.65 86115 owner-PC
(GMT-05:00)16:41:27 Fri Jul 08 2011 udhcpd: ADD 00:17:fa:5d:c1:db 192.168.1.66 86063 unknownpc1
(GMT-05:00)16:41:27 Fri Jul 08 2011 udhcpd: interface: br0, start : 4001a8c0 end : fe01a8c0 
(GMT-05:00)16:41:30 Fri Jul 08 2011 logic: stunnel message type 1 
(GMT-05:00)16:41:30 Fri Jul 08 2011 logic: stunnel report start,stunnel2,831 
(GMT-05:00)16:41:33 Fri Jul 08 2011 stunnel: LOG3[831:1024]: Error binding TR-069 to 0.0.0.0:8080
(GMT-05:00)16:41:33 Fri Jul 08 2011 stunnel: LOG3[831:1024]: bind: No such file or directory (2)
(GMT-05:00)16:41:33 Fri Jul 08 2011 logic: stunnel message type 1 
(GMT-05:00)16:41:33 Fri Jul 08 2011 logic: stunnel report exit,stunnel2,8 
(GMT-05:00)16:41:33 Fri Jul 08 2011 logic: stunnel already running, exit 8 
(GMT-05:00)16:42:39 Fri Jul 08 2011 udhcpc: Received SIGTERM
(GMT-05:00)16:43:00 Fri Jul 08 2011 udhcpc: udhcp client (v0.9.7) started
(GMT-05:00)16:43:00 Fri Jul 08 2011 udhcpc: Sending discover...
(GMT-05:00)16:43:01 Fri Jul 08 2011 udhcpc: Sending select for {IP edited for privacy}...
(GMT-05:00)16:43:01 Fri Jul 08 2011 udhcpc: Subnet mask 255.255.255.0 obtained
(GMT-05:00)16:43:01 Fri Jul 08 2011 udhcpc: Router 98.108.250.1 obtained
(GMT-05:00)16:43:01 Fri Jul 08 2011 syslog: config.name_server[0]=0.0.0.0 
(GMT-05:00)16:43:01 Fri Jul 08 2011 syslog: Wrong dns server, reread 
(GMT-05:00)16:43:02 Fri Jul 08 2011 udhcpc: Lease of {IP edited for privacy} obtained, lease time 7200
(GMT-05:00)16:43:02 Fri Jul 08 2011 syslog: config.name_server[0]=68.238.64.12 
(GMT-05:00)16:43:04 Fri Jul 08 2011 logic: got wan ip launch stunnel 
(GMT-05:00)16:43:04 Fri Jul 08 2011 logic: launch stunnel 1, 0 
(GMT-05:00)16:43:04 Fri Jul 08 2011 udhcpd: Received SIGTERM
(GMT-05:00)16:43:05 Fri Jul 08 2011 udhcpd: udhcp server (v0.9.7) started
(GMT-05:00)16:43:05 Fri Jul 08 2011 udhcpd: ADD 70:5a:b6:89:0e:5f 192.168.1.64 85967 owner-PC
(GMT-05:00)16:43:05 Fri Jul 08 2011 udhcpd: ADD b4:82:fe:5b:3c:4b 192.168.1.65 86020 owner-PC
(GMT-05:00)16:43:05 Fri Jul 08 2011 udhcpd: ADD 00:17:fa:5d:c1:db 192.168.1.66 85968 unknownpc1
(GMT-05:00)16:43:05 Fri Jul 08 2011 udhcpd: interface: br0, start : 4001a8c0 end : fe01a8c0 
(GMT-05:00)16:43:05 Fri Jul 08 2011 logic: stunnel message type 1 
(GMT-05:00)16:43:05 Fri Jul 08 2011 logic: stunnel report start,stunnel2,993 
(GMT-05:00)16:43:22 Fri Jul 08 2011 stunnel: LOG3[993:1024]: Error binding TR-069 to 0.0.0.0:8080
(GMT-05:00)16:43:22 Fri Jul 08 2011 logic: stunnel message type 1 
(GMT-05:00)16:43:22 Fri Jul 08 2011 logic: stunnel report exit,stunnel2,8 
(GMT-05:00)16:43:22 Fri Jul 08 2011 logic: stunnel already running, exit 8 
(GMT-05:00)16:43:22 Fri Jul 08 2011 stunnel: LOG3[993:1024]: bind: No such file or directory (2)
(GMT-05:00)16:44:19 Fri Jul 08 2011 udhcpc: Received SIGTERM
(GMT-05:00)16:54:06 Fri Jul 08 2011 syslog: No response for DNS request to server 68.238.64.12 yet.

I had called Verizon and they did something while I had connected the computer with them. But nothing seems to have fixed the issue. It still just keeps restarting 😕 and its getting very annoying 

Re: Internet Connection started going out
smith6612
Community Leader
Community Leader

The log is showing the disconnects you're seeing, but it is not providing some other information I'm looking for. The Transceiver Statistics are found in the same page where you found the option for the modem logs (might be called DSL Stats, but you can try this link: http://192.168.1.1/htmlV/transtat.asp ).

0 Likes
Re: Internet Connection started going out
TheEd1
Enthusiast - Level 2

I can't seem to find status but this

                                                                       

                              

VPI:  0
VCI:  35
DSL Mode Setting:  MMODE
DSL Negotiated Mode:  G.DMT
Connection Status:  showtime
Speed (down/up):  3360/800kbps
ATM QoS class: UBR 
Near End CRC Errors : 7/0 
Far End CRC Errors :  542/0
Near End CRC(Within last 30 mins) : 0/0 
Far End CRC(Within last 30 mins) :  0/0
Near End RS FEC : 28900/0 
Far End RS FEC :  146121/0
Near End FEC(Within last 30 mins) : 0/0  
Far End FEC(Within last 30 mins) :  0/0
Discarded Packets(Within last 30 mins):  0
SNR Margin (Downstream/Upstream):  11/10
Attenuation (Downstream/Upstream):  33/19
                                                   
Re: Internet Connection started going out
smith6612
Community Leader
Community Leader

You've found what I'm looking for 🙂 .

According to those statistics, your line is having some trouble on both the upstream and the downstream. The upstream shows because it is missing 64kbps of speed, as the proper rate for that is 864kbps. The downstream, while synced correctly is showing up with a lot of correctable errors from Interleaving. That can be due to line noise occurring from time to time since it isn't showing all the time, but it could also be an accumulated history since the line last went down. If you have access to a NID, could you connect your modem to the test jack and provide the Statistics you see out at the NID? With your attenuation at 33dB, the margins on the line should be a bit higher.

0 Likes
Re: Internet Connection started going out
TheEd1
Enthusiast - Level 2

Well someone from Verizon came down and went to the NID. when he came back he said something about having to go back to his office and i caught few wards like i think he said something was broken (he spoke really fast). And that he'd be back. About an hour later he called (still not able to understand him that well). but that they don't have this one thing and i'd have to wait until Monday where he'll call me back.  Theres screwdrivers to acess the NID so I'd have to open it