Internet EXTREMELY overpriced and SLOW

[mayurk78]

I'll save the backstory and tell you straight up what the problem is...

I get this **bleep**ty internet for $50 dollars a month which is only 1.5 megabits at MAX, I've actually NEVER EVER gotten 1.5 megabits.

Now this 1.5 megabits translates into 192 kbps.

I USED HAVE TO 3 MEGABITS WHICH TRANSLATES INTO 384 KILOBYTES BUT SOME EXTREMELY STUPID TECH CAME TO MY HOUSE AND DOWNGRADED THE SPEED BECAUSE OUR "LINE" OR SOMETHING WAS UNSTABLE WHEN WE LOST OUR INTERNET ONE TIME. 

NOW WHEN HE CHANGED THE SPEED GUESS WHAT? 

I PAY THE EXACT SAME **bleep** PRICE. $50 **bleep** DOLLARS? FOR THIS INTERNET? 

I'm so fed up with this bull**bleep** Verizon crap, I've been on the phone with them but apparantly EVERY SINGLE UNTRAINED **bleep** gets hired at Verizon because at one point I was TRANSFERED OVER 10 TIMES. 10 **bleep** TIMES. I SPENT OVER 1 HOUR ON THE PHONE WITH THEM.

I want my old speed back because this is ridiculous I'm paying this LITERALLY OUTRAGEOUS price, and I can't even come up with an argument for why Verizon would EVER EVER make you pay this much except for the fact that they want to take all your money.

tl;dr $50/m for 1.5 megabits, used to have double that for the same price and i'm **bleep**.

[smith6612]

What modem do you have? Could you supply some Transceiver Statistics for us to look at?

[mayurk78]

Not sure how that will solve the problem of me paying $50 dollars for this GARBAGE. But here you go.

Transceiver Revision:	7.2.3.0
Vendor ID Code:	4
Line Mode:	ADSL2+ Mode
Data Path:	Interleaved
Transceiver Information	Downstream Path	Upstream Path
DSL Speed (Kbits/Sec)	1787	446
Margin (dB)	5.0	18.0
Line Attenuation (dB)	59.0	36.5
Transmit Power (dBm)	15.7	12.1

[smith6612]

Your line is either long or bad. That attenuation is pretty high and the margin is low. It could do a little bit better.

Your best bet is to try doing a NID Test. Basically, plugging your modem into the box that acts as a demarcation point between your home's copper and Verizon's copper drop. If your statistics are not any better there, your other bet is to try a tech roll to see if a tech will spend some time to ensure your line is conditioned. Otherwise, you know what to do.

For more information on a NID Test: http://www.dslreports.com/faq/12567