Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Internet connection is slow and keeps dropping..
Wyodan
Newbie
‎11-28-2011 09:09 AM

My DSL internet connection is erratic.  Sometimes slow, sometimes no connection.  2 calls to tech support.  1st one said I had a bad modem, sent new one (Westell 7500) same as old. Installed it - no change.  2nd call today, said splitter on phone line bad.  Removed splitter - no change.  Problem has occured since snowstorm took down many lilnes in neighborhood.  We didn't lose phone or electric.  Appreciate some assistancee.  Thanks...

0 Likes
Reply
2 Replies
Correct answers are available for this post.
Re: Internet connection is slow and keeps dropping..
TonyaD_VZ
Contributor - Level 3
‎11-30-2011 05:48 AM

Good Morning,

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,

Tonya D.

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

0 Likes
Reply
Correct answers are available for this post.
Re: Internet connection is slow and keeps dropping..
dslr595148
Super User
Super User
‎12-01-2011 09:49 AM

Can you provide the Transceiver Statistics from the Westell? Visit http://192.168.1.1/ for me and do the following:

1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.

2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.

3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

0 Likes
Reply