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Internet connection through modem sporadically dropping
Enthusiast - Level 2

I have a westell 6100 modem from Verizon and ever since a bad power outage during a storm two weeks ago the modem has been intermittently dropping the Internet connection "light".  When this happens, my computer stays connected to the network via "local only" and I can't access the web.

Sometimes when it's bad the internet light turns red as opposed to not being on.  Also, very rarely does the phone get a good amount of static when the internet drops.

Any suggestions?

Re: Internet connection through modem sporadically dropping
Contributor - Level 2

Hi Kylelipp,  losing signal can be attributed to outside intereference (check your filters). The wiring going to the modem (try a different phone cable and/or jack). Could also be  firmware (upgrade by going to for 6100 Pro line or     if u have 6100 Lite Line). If the issue remains, you may need to get a new modem.

Re: Internet connection through modem sporadically dropping
Enthusiast - Level 3

I'm having a similar problem with a Westell 327W. My filters seem fine (how do you check a filter anyway?) Isit possible to exchange this for a better device?