Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Internet connectivity with my own router
RCman2626
Newbie

Hi all,

First time poster here. I am trying to switch from a G3100 Verizon router to my own Netgear AC1750. I followed the steps outlined in the pinned post for using my own router. Even after trying all steps, I still cannot connect to the internet using my own router. I tried to reset both the Netgear router and my ONT to no avail. When switching back to the Verizon router, I am able to connect to the internet without issue. 

Perhaps I'm missing something? Any advice would be helpful. Thank you!

0 Likes
1 Solution

Correct answers
Re: Internet connectivity with my own router
Edg1
Super User
Super User

I use my own router with FiOS TV so occasionally I connect my G1100 to get STB updates. I never have to release the IP anymore. Just connect it and it’s online.  
Either way I would login to your Verizon router and release your IP then immediately disconnect the router. Don’t connect the Netgear until tomorrow morning and try setting up again. 

View solution in original post

Re: Internet connectivity with my own router
Edg1
Super User
Super User

Netgears can be a pain to setup. Did you download the Netgear app and go through it’s setup process?

Re: Internet connectivity with my own router
Majikmike22
Enthusiast - Level 1

Remove the verizon router and reset your own router. When you have reset your netgear router. Sign into the router login.com go through the step and then call verizon and have them release your MAC address. Some technician are more helpful than others. I completed this myself last week. It works good luck.

Re: Internet connectivity with my own router
RCman2626
Newbie

Yes I've tried to do this. It would not work.

0 Likes
Re: Internet connectivity with my own router
RCman2626
Newbie

Thank you. I just tried doing this and the tech told me that it was not something they could change.

0 Likes
Re: Internet connectivity with my own router
Edg1
Super User
Super User

I use my own router with FiOS TV so occasionally I connect my G1100 to get STB updates. I never have to release the IP anymore. Just connect it and it’s online.  
Either way I would login to your Verizon router and release your IP then immediately disconnect the router. Don’t connect the Netgear until tomorrow morning and try setting up again.