Internet disconnects and leaves and then reconnects

[Johnvacan160]

I have 

High Speed Internet Enhanced

1.1 to
3 Mbps

with no tv plans and my mother's internet has been running 1498 KBits/Sec by 446 KBits/Sec *fine* last month. but a couple of weeks ago my internet started leaving and coming back by its self i have checked the wires and everything and it seems fine to me i have a Westell Model 327W I've done many things to try and find the problem and none of them worked i've replaced and re-cheked wires and nothing. i think my problem might be that when i go into gaming the problem starts is there any way i can prevent my internet from loosing its connection while playing on a game server?

another problem i forgot to include is that sometimes the internet drops under 1.1 Mbps and then later like in a couple of hours it comes back to 1.1 then normally to 1.5 which is where is supposed to be i've contacted support about this and they could not help me.

[Johnvacan160]

another correction i've checked if it was my games causing the problem that my internet kept leaving and the game is actually not the problem. i belive there are only 2 things that could be causing this and that would be my ISP or my modem and most likely i've checked my modem alot and made alot of test and i think is the Verizon ISP that has the problem. without even using the internet it leaves and comes back.

Here are the results from http://www.giganews.com/line_info.html

---------------------------------------------------------------------------------------------------------------------------

traceroute to 108.14.216.34 (108.14.216.34), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms 0 ms 0 ms
3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms
4 verizon.iad01.atlas.cogentco.com (154.54.10.226) 0 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 0 ms 0 ms
5 0.xe-21-0-6.RES-BB-RTR2.verizon-gni.NET (152.63.7.226) 0 ms 0.xe-21-1-0.RES-BB-RTR1.ALTER.NET (152.63.7.230) 0 ms 0.xe-10-1-6.RES-BB-RTR1.ALTER.NET (152.63.37.38) 0 ms
6 B200.NYCMNY-LCR-21.verizon-gni.net (130.81.209.111) 13 ms B100.NYCMNY-LCR-21.verizon-gni.net (130.81.209.103) 10 ms 10 ms
7 G2-0.NYCMNY-NYCMNY56-ERXG06.verizon-gni.net (130.81.200.107) 10 ms 10 ms 10 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to 108.14.216.34 (108.14.216.34), 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms
3 te0-3-0-7.ccr22.ams03.atlas.cogentco.com (130.117.51.34) 0 ms te0-3-0-6.mpd21.ams03.atlas.cogentco.com (130.117.0.85) 0 ms te0-5-0-1.mpd21.ams03.atlas.cogentco.com (154.54.72.46) 0 ms
4 te0-5-0-0.ccr21.lpl01.atlas.cogentco.com (130.117.48.29) 10 ms te0-2-0-2.ccr21.lpl01.atlas.cogentco.com (154.54.37.86) 10 ms te0-5-0-0.ccr22.lpl01.atlas.cogentco.com (130.117.49.65) 85 ms
5 te0-2-0-3.ccr21.bos01.atlas.cogentco.com (154.54.31.189) 75 ms te0-3-0-3.ccr21.bos01.atlas.cogentco.com (154.54.31.229) 76 ms te0-3-0-3.ccr22.bos01.atlas.cogentco.com (154.54.1.157) 76 ms
6 te0-0-0-18.mpd21.jfk02.atlas.cogentco.com (154.54.44.5) 81 ms te0-1-0-4.mpd21.jfk02.atlas.cogentco.com (154.54.0.30) 81 ms te0-0-0-11.mpd22.jfk02.atlas.cogentco.com (154.54.44.21) 83 ms
7 te0-0-0-6.ccr21.jfk05.atlas.cogentco.com (154.54.5.210) 82 ms te0-1-0-3.ccr21.jfk05.atlas.cogentco.com (154.54.26.62) 81 ms te0-1-0-1.ccr21.jfk05.atlas.cogentco.com (154.54.31.2) 82 ms
8 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 81 ms 81 ms te0-0-0-12.mpd22.jfk02.atlas.cogentco.com (154.54.25.149) 85 ms
9 0.xe-4-0-1.NY5030-BB-RTR1.verizon-gni.NET (152.63.23.138) 81 ms 81 ms 81 ms
10 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 89 ms G4-0.NYCMNY-NYCMNY56-ERXG06.verizon-gni.net (130.81.200.109) 89 ms te0-0-0-0.mpd22.jfk02.atlas.cogentco.com (154.54.30.242) 88 ms
11 G4-0.NYCMNY-NYCMNY56-ERXG06.verizon-gni.net (130.81.200.109) 83 ms G2-0.NYCMNY-NYCMNY56-ERXG06.verizon-gni.net (130.81.200.107) 83 ms *
12 B200.NYCMNY-LCR-21.verizon-gni.net (130.81.209.111) 88 ms * *
13 * * 0.xe-1-1-2.NY325-BB-RTR2.verizon-gni.NET (152.63.20.214) 87 ms
14 * * *
15 * * *
16 * * *
17 * * Max number of unresponsive hops reached (firewall or filter?)

[JC19821]

Your internet speed is at 1.1? For gaming, you're most def going to be losing bandwidth and will need to upgrade your internet speed.

[Johnvacan160]

no 1.1 is the lowest that it goes the highest is 3.0 gaming most of the time runs fine i dont run hardcore games like world of warcraft or battlefield 3 i run decent games that only take a couple of bytes per second and i never use it for something that takes alot of internet and yes i have been thinking of getting a better upgrade but there are no higher upgrades than 1.1 to 3.0 the only other option is upgrade to fios and thats 100$ per month which i wont be willing to take while already having issues with verizon on a lower internet.

[Johnvacan160]

i ask for help because my current internet is slow and not working well and you recommend an upgrade so i can pay 130$ for 1-3 Mbps probrably with another 100$ when verizon fixes their own wires? 

[dslr595148]

Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

[Johnvacan160]

Westell Model 327W Vesta Link

Model Number	B90-327W15-06
Serial Number	{edited for privacy}
MAC Address	00:0f:db:38:66:eb
Software Version	VER:03.02.01
Software Model	4 Port Gateway
Description	WireSpeed Data Gateway
Boot Loader	VER:03.02.00a
Configuration	096-900096-00A

Connection Rate	(Down/Up):	1312 KBits/Sec by 287 KBits/Sec
Connection Status	In Packets Out Packets	3059201  1845333
	In Error Packets Out Error Packets	0  389
IP Network Address	PPP Primary DNS Secondary DNS	{edited for privacy}
Ethernet Status	In Packets Out Packets	1459644  2460555
ATM NetworkAddress	VPI VCI	0  35
Firewall Status	Passed Dropped	In: 0   Out: 0 In: 0   Out: 0

[smith6612]

I can tell you already that you are losing sync. This is due to a line issue, whether length or noise. Please visit this page on your 327w for me, and copy/paste the Transceiver Statistics as a reference point:

http://192.168.1.1/transtat.htm

Alternatively, it could be at: http://192.168.1.1/htmlV/transtat.asp

The speed as reported on your modem should never change. Also, I used to play games just fine at 864kbps/160kbps (768kbps/128kbps). It was just horrible if you had anything but one device on the network transferring data or you had to wait for a game update or upload to finish. Regardless that speed isn't broadband anymore by definition, so it doesn't bother me what so ever.

[Johnvacan160]

Transceiver Revision:	4.2.0.11
Vendor ID Code:	4
Line Mode:	ADSL2 Mode
Data Path:	Interleaved
Transceiver Information	Down Stream Path	Up Stream Path
DSL Speed (Kbits/Sec)	1498	446
Margin (dB)	31.0	12.0
Line Attenuation (dB)	26.0	17.0
Transmit Power (dBm)	17.0	10.5

I was looking to get an upgrade but Fios is not avaliable in my area.

[rhagen7]

I also have a 527W and am having the same issues. Here are my transceiver stats, which seem to be quite different from the original poster in terms of the dB numbers. What do they mean?  I've tried swapping out the phone cable, and shortening the path to the modem, but still get frequent signal interruptions.

Thanks,

Rick

Transceiver Statistics

Transceiver Revision:	7.2.3.0
Vendor ID Code:	4
Line Mode:	G.DMT Mode
Data Path:	Interleaved
Transceiver Information	Downstream Path	Upstream Path
DSL Speed (Kbits/Sec)	1504	448
Margin (dB)	17.0	21.0
Line Attenuation (dB)	49.0	28.0
Transmit Power (dBm)	15.9	11.9