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Internet drops when either phone is used
RussLisa
Newbie
‎01-06-2011 08:38 AM

I am having a problem when phone rings or I make a phone call I lose all my internet connections can I fix this myself or do I need a tech to come out?

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Re: Internet drops when either phone is used
smith6612
Super User
Super User
‎01-07-2011 03:12 PM
It depends on where the problem is. The most basic thing is of course to check your phones to make sure they are behind DSL filters (or are all filtered behind a Whole House DSL/POTS Splitter, which is found near your NID if one exists there). I would also check the condition of your phone jacks, making sure there is no corrosion or shorting cables/contacts. Lastly, if you can post up your modem Transceiver Statistics, we can see if anything stands out in there as well. If you don't know how to get these, tell us which modem you have.
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