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Internet keeps dropping on Model 7500
horner766
Newbie

Hi,  I have a westell model 7500 and the internet keeps dropping on it at random, the only way I can fix it is to turn it off and wait 30 seconds and turn it back on.

it keeps droping it about 2 times a day at random. is there anyway i can fix this?

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Re: Internet keeps dropping on Model 7500
Shamika_VZ
Contributor - Level 3

Hello,

Thank you for reaching out to us. Have you tried to hard reset the modem? We can take a look for you here. I sent you a private message to get started.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Re: Internet keeps dropping on Model 7500
Tribefan
Newbie
Having the same problem. Wondering if you got any results?
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Re: Internet keeps dropping on Model 7500
dslr595148
Super User
Super User

Can you provide the Transceiver Statistics from the Westell? Visit http://192.168.1.1/ for me and do the following:

1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.

2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.

3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

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Re: Internet keeps dropping on Model 7500
mattera681
Newbie

I am having the same issue, it drops multiple times a day. I went to the  http://192.168.1.1/  that was provided, It takes me to a verizon page ,not a blue and white westell page.

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Re: Internet keeps dropping on Model 7500
chris9182
Newbie

I'm not the OP, but I also have the problem where the Internet connection keeps dropping several times a day.  I have to power cycle the modem...sometimes two or three times before an Internet connection is established.

The A90-7500 modem is at ver 5.01.00.02

Thanks for any help you can offer.

-Chris

Here are the modem's trans stats:

Transceiver Statistics
Transceiver RevisionA2pB020b3.d20h
Vendor ID Code4D54
Line ModeADSL_re-adsl
Data PathFAST
 
Transceiver InformationDown Stream PathUp Stream Path
DSL Speed (Kbits/Sec)1497445
Margin (dB)5.96.3
Line Attenuation (dB)60.034.9
Transmit Power (dBm)19.310.8
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Re: Internet keeps dropping on Model 7500
dslr595148
Super User
Super User

@mattera68 wrote:

I am having the same issue, it drops multiple times a day. I went to the  http://192.168.1.1/  that was provided, It takes me to a verizon page ,not a blue and white westell page.


See step/item number two.

After you get the info, please start a new thread and post the info that is requested.

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