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Internet not working
Suhas1
Newbie
‎08-23-2018 07:24 PM

Hi, the internet at Secaucus is not working for 2 days now, and it seems the date for fixing it keeps on moving 12 hours. Called up customer service, they said it would be fixed yesterday 11:15 PM, but still broken. Now on call with customer service for more than 1 hour 30 minutes but no response. Is there any way to escalate the issue to be fixed? The service seems to be normal in other appartments i . my building. Its quite frustrating as I cannot login to office or use my TV.

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An Accepted Solution is available for this post.
Re: Internet not working
kh-gary
Moderator Emeritus
‎08-23-2018 07:26 PM
Hi Suhas,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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