Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
On June 1, I placed an online order for 100MB fios with a router. Then, I realized the router I have is competible to run the system. So I contacted customer support via chat to change my order on the same date June 1. My updated order showed up with a tech visit, which I did not ask. I wanted the customer support agent in the chat to check this because I did not need it. She told me it is okay to see it like this and confirmed I could start my service immediately, which I did and started using my internet without a problem.
Last week, I got a call from a techician saying that they should come and set up my internet and I told them I was already using it. Later on, I realized my order status on my online account was still pending for a technician visit although I was using it. I got in contact with customer support through chat and informed the agent about this giving my account and order number. He said he could not help me and I should call customer support. Basically, the customer support asked me to call the customer support which is very stupid. However, I don't have time to wait on a customer support line for 45 minutes so I gave up hoping they will give me call when they realize it.
Three days ago my internet was cut off. When I logged into my account I saw my order was cancelled. I was not allowed to put another order using my account. So I started over and placed another order. This time I was asked for ID verification. I called the account verification department yesterday and submitted the documents that were asked. The agent in the call told me I should expect a call within an hour to confirm the documents, which I have never received. I sent an follow up email but no response. I am without internet since Monday and there is no one responding me.
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