If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
@ Bryandaman24
I experience the same problems than you (look at Connection loss again, and again, and again...). Guys from Verizon came multiple times and I tried a lot of different things to fix the problem... This story started 2 years ago now... 😕 Good luck !
@KaLin wrote:If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp
@ KaLin : Can you imagine how much this kind of generic reply can be frustrating for the customers ? Be sure that considering how hard it is to find your forum on verizon website, most of the customers posting here already know a lot about verizon website. It's good to see you present on the forum, but personalized reply would be, I think, more appreciated.
Right now the issue with the DSL would either suggest distance or simply noise, but since you have pointed out there being noise on the Voice Service, you need to isolate the noise to Verizon's copper network if you have not already performed the NID Test to rule out your home's wiring. If you've done everything, it's something Verizon will have to solve. Once voice service is returned to proper working order, DSL service will often follow suit since the same problems that degrade voice quality also degrade DSL service.
When you give Verizon a call, you need to ensure you are calling them from another phone line to report trouble with your line. This will allow Verizon to perform an MLT test on the line, which will perform a test on the copper circuit along with the line card back at the CO to ensure the loop is working as it should. If it sees a problem, the MLT test will pinpoint as to where the fault seems to be. If there are multiple faults, it may take a few calls to repair it. If the problem is where the last tech stated it was, it is technically Verizon's duty to solve that problem before it worsens.
Start a new topic or ask questions in the open forum.
