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Internet slowing down everyday

My internet slows down to about 3-4Mbps during the day.  I have called customer service but all they have me do is unplug the modem and restart it and the call dropped with no call back from the rep as promised.  I should be receiving 7.1-15Mbps.  Late at night the speed returns to normal.  Extremely frustrated that I am getting half of the minimum speed during prime time.

Re: Internet slowing down everyday
Contributor - Level 1
It could be just congestion at the CO. I had a similar issue but I experienced slow speed from 4-11pm. Call and ask verizon to check for congestion at the CO. It took about a month to get the issues resolved. Verizon switched the router I was on (problem solved). My speed is always consistent now.