Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Internet speed - Paying for 1Gbps, Getting 250 Mbps

I'm paying for 1 Gbps and I'm getting 250 Mbps when I'm lucky.

The technician that installed here tested and got the max of 500 Mbps and said that it might be a physical problem they cannot resolve. 

Re: Internet speed - Paying for 1Gbps, Getting 250 Mbps
Community Manager
Community Manager

Hi QA,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.