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Internet speed throttled
mrbassett010
Enthusiast - Level 1

I am currently paying for a 3.0 mbps connection. This is already unbearably slow, but I live in a town of 1000 people so I don't have any problems with that. What I do have a problem with though, is that my connection has been throttled to less than 1.0 mbps now that I am forced to attend school over the internet from home. This is less than the absolute minimum they are allowed to give me on my plan, and I am unable to actually "attend" a single one of my classes. Normally it would take me about an hour to download 1 gb, but now it is about 3 and a half. I do understand that there is high strain on the entire network right now, but this seems a bit ridiculous. 

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Re: Internet speed throttled
LawrenceC
Community Manager
Community Manager

Hi mrbassett010,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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