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Issues on billing
awvanderburg
Enthusiast - Level 1

On the 5th of January I received my bill and paid the full amount. However this was before verizon did its upgrade a few days later and now I am seeing on my billing statement that my money did successfullly go to verizon but my bill is not recognizing that I paid it.

Re: Issues on billing
LawrenceC
Community Manager
Community Manager

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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Re: Issues on billing
Robertrrodgers
Enthusiast - Level 1
Oddly enough I have the same issue right now and no one can fix it and now my service is suspended and has been since 1-12-15. Has your service been affected and have they fixed it for you? I can't get anyone to help or understand because everything shows good on their computers but when I log in I see a over due balance.
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Re: Issues on billing
Robertrrodgers
Enthusiast - Level 1
So mr LawrenceC I see this as a very valid post


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Re: Issues on billing
LawrenceC
Community Manager
Community Manager

Hi Robertrrodgers,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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