Just ordered DSL, is this normal?

[ROFLBOB]

Hi guys, just have a quick question.

My HSI modem came in the mail today, and I immediately hooked it up. However, I noticed that the DSL light is constantly blinking. Now I believe this means it is having trouble connecting or finding any DSL on the line, however the instructions I recieved from Verizon were to "plug in the modem to optimize your connection". 

Granted, my service ready date is still 8 days away (I always seem to expect the worst, sorry) but if it's supposed to be optimizing my connection then why can't it find the DSL line? I don't have a landline phone so there's not really any way for me to check if I get a dial tone or anything (I just moved into a new rowhome), but I'm just a little concerned if everything is working correctly or if I should just chill out and wait.

Thanks in advance

[dslr595148]

Since you did not wait until the service date, yes that is normal.

[smith6612]

As dslr pointed out above, the Service Ready date hasn't passed, though it is a known fact that Verizon does have the tendency to get the DSL online before such date. They activated me a day early believe it or not. But you are correct that the DSL light should not be flashing. It just means the modem is unable to find or negotiate a connection.

If the connection is still not working past the Service Ready date, locate your NID and see if it will connect there. If it fails to connect, a tech will need to see what is going on. If it works at the NID but fails to work in your home, it would be a wiring issue that needs to be addressed. Verizon will sort it out, but at a possible charge.

[ROFLBOB]

I'm not sure what NID stands for... Network ID? 

[dslr595148]

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@ROFLBOB wrote:

I'm not sure what NID stands for... Network ID? 

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Points you to the info at

http://www.dslreports.com/faq/1317