Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Today I received my self-installation kit and followed all of the instructions (including going to my neighbor's house to go through the account set-up process. My kit had the Actiontec Router. The router is plugged in and working, but the internet light is not on.
When I first ordered the service, I set up a date for someone to come by for this Friday, however I have to delay this until Monday at the earliest. Is this visit necessary to get my internet working? I don't have a landline set up, but was told by the CSR that this was not necessary.
Any help would be appreciated.
Is the DSL light flashing or is it solid? That's the ultimate question here. In most areas, if the DSL light is solid and the service ready date has passed, you should see the Internet light come on indicating a full connection to Verizon without even setting up the service/account.
Flashing/Flickering usually indicates no sync. That would require a tech visit to solve in some cases, so until the scheduled date I guess it's a matter of waiting.
I had a similar problem and when I contacted tech support they told me it would be 24-48 hours to establish the connection.
If a tech needs to come out, it will probably take longer.
This was the worst "upgrade" experience that I have ever had.