Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Just recieved my new FIOS Quantum Gateway G1100 Router, Do I need to send the old Router back?
KavMan1
Enthusiast - Level 1

Wondering if I need to send the old Router back to Verizon like I needed to do with my old DVR?

Thanks

0 Likes
Re: Just recieved my new FIOS Quantum Gateway G1100 Router, Do I need to send the old Router back?
jonjones1
Legend

I would hold on to it and if they request it back then return it. 

However if possible return it to a physical Verizon Fios store location no reseller.

verizon likes to say they don’t receive items back even when you have proof of the return and receipt. So get a signed receipt.

0 Likes
Re: Just recieved my new FIOS Quantum Gateway G1100 Router, Do I need to send the old Router back?
KavMan1
Enthusiast - Level 1

OK, thanks

0 Likes