Latency Spikes every 10-20 min.

[MKusek]

 I have been trying to figure out why after the switch from comcast to FIOS (in Massachusetts) i have been getting constant high latency spikes which makes playing games and streaming video calls almost impossible. I have tried troubleshooting it myself but i have come up empty.

I tried using that WinMTR program but as I said i am not 100% sure what it means. I will paste it below if anyone can help shed somee light on the issue.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| FIOS_Quantum_Gateway.fios-router.home - 1 | 3465 | 3459 | 0 | 0 | 7 | 0 |
| 100.0.180.1 - 1 | 3474 | 3471 | 0 | 2 | 915 | 1 |
| B3304.BSTNMA-LCR-22.verizon-gni.net - 1 | 3468 | 3463 | 2 | 4 | 921 | 5 |
| No response from host - 100 | 698 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 698 | 0 | 0 | 0 | 0 | 0 |
| 0.et-11-0-2.BR2.NYC4.ALTER.NET - 1 | 3470 | 3466 | 7 | 9 | 585 | 9 |
| 192.205.34.49 - 1 | 3467 | 3462 | 8 | 11 | 592 | 13 |
| cr1.n54ny.ip.att.net - 1 | 3471 | 3467 | 8 | 10 | 977 | 12 |
| n54ny405me5.n54ny.ip.att.net - 1 | 3476 | 3473 | 8 | 29 | 1107 | 8 |
| 12.252.234.50 - 1 | 3467 | 3462 | 8 | 8 | 652 | 8 |
| ae5.cbs02.tl01.nyc01.networklayer.com - 55 | 1096 | 497 | 0 | 10 | 30 | 10 |
| ae0.cbs01.eq01.chi01.networklayer.com - 45 | 1258 | 700 | 0 | 28 | 42 | 29 |
| ae2.cbs02.dr01.dal04.networklayer.com - 22 | 1868 | 1463 | 0 | 47 | 55 | 47 |
| ae8.cbs02.eq01.dal03.networklayer.com - 63 | 1000 | 378 | 0 | 48 | 62 | 49 |
| ae34.bbr01.eq01.dal03.networklayer.com - 1 | 3476 | 3473 | 47 | 49 | 1064 | 48 |
| ae5.dar01.dal06.networklayer.com - 1 | 3470 | 3466 | 46 | 47 | 1403 | 47 |
| po1.fcr01.sr02.dal06.networklayer.com - 12 | 2405 | 2134 | 48 | 51 | 160 | 48 |
| 7c.c9.f617.ip4.static.sl-reverse.com - 1 | 3474 | 3471 | 48 | 48 | 1522 | 48 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[JustinG1]

Hello! Some info we could use to help troubleshoot, are you using a WiFi connection or wired connection? 

Also, do you have the older Actiontec router, or the newer G1100 router? (Picture below to show comparison).

If you are using WiFi, please connect using the Ethernet ports on the rear of the router, most likely WiFi is the culprit here.

[smith6612 · Accepted solution]

How long do the latency spikes last for? How is your device which ran the MTR connected to the router?

There's some spiking to your router, which is evident of either high load on the router or a wireless connection. There is also packet loss, which is concerning. WinMTR may drop 1 packet due to cancelling the test, but most hops have consistenty lost at more than that.

The second hop, which is the GWR in the Verizon Central office, is also concerning, as if there is a temporary amount of time where your connection is being maxed out.