Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I too agree with the previous forum submitted on the DSL problem. I started having this problem Oct 2014 and it still plaques me, however, after my last conversation with a Verizon representative and the Technical POC MJ and her supervisor and countless wasted hours on the phone troubleshooting the entire process the same wasy and receiving assurance from the technical POC that all will work well, guess what, the problem still exists. Difference is that I have asked for the technical POC to come my home and no one has shown up yet. This last phone call they wanted me to pay to have someone come out and I stated absolutely not. So, I will be canceling my service with Verizon this week and taking my chances elsewhere because it seems that not only is the company not interested in resolving theproblem, their technical POC's are not customer based. I have been a loyal and faithful paying customer for over 15 years, however, the buck stops here.
I feel like I can become a technical POC for verizon and trouble shoot problems and of course be rewarded with minimal and continuours success to the customer. Quick fixes seem to be the goal for problem resolution and customer dissatisfaction is not a priority.
I too am tired of the same ole response and no fix.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.