Major DSL Dropping Issues since October 2014 to Current

[Retired001]

I too agree with the previous forum submitted on the DSL problem.  I started having this problem Oct 2014 and it still plaques me, however, after my last conversation with a Verizon representative and the Technical POC MJ and her supervisor and countless wasted hours on the phone troubleshooting the entire process the same wasy and receiving assurance from the technical POC that all will work well, guess what, the problem still exists.  Difference is that I have asked for the technical POC to come my home and no one has shown up yet.  This last phone call they wanted me to pay to have someone come out and I stated absolutely not.  So, I will be canceling my service with Verizon this week and taking my chances elsewhere because it seems that not only is the company not interested in resolving theproblem, their technical POC's are not customer based.  I have been a loyal and faithful paying customer for over 15 years, however, the buck stops here.

I feel like I can become a technical POC for verizon and trouble shoot problems and of course be rewarded with minimal and continuours success to the customer.  Quick fixes seem to be the goal for problem resolution and customer dissatisfaction is not a priority. 

I too am tired of the same ole response and no fix.

[ElizabethS]

Hello Retired00

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.