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Missing $100 Rewards Card
Macross1
Newbie
‎08-29-2021 05:25 PM

I signed up for Fios and was supposed to receive a $100 gift card.  The reward tile was on my homepage locked until I reached day 65.  On that day I received an email that said to click for my $100 reward card.  When I did this, the tile was now gone.  I have spoken to SEVERAL customer service agents and keep getting the run around.  It seems like everyone has this problem.  The last agent I spoke to said he would mail it out.  It's been over 30 days and still no card or response.

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Re: Missing $100 Rewards Card
LawrenceC
Community Manager
Community Manager
‎08-29-2021 05:48 PM

Hi Macross,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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