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Out of nowhere or when I get a phone call, my modem would just randomly disconnect for no reason. Sometimes it disconnects a few times during an hour or back to back once I get internet back on, it goes out sometimes it doesn't for hours. It can get very frustrating if I'm doing some important only to realize it got disconnected and my work might be lost. My modem is a WESTELL Model: E90-610015-06
I have went through the modem combo and when I try to enter the user name and password, it will not allow me to get in. I depend on the internet for business and my daughter depends on it for college work. What can be done? In addition, this has been constantly since this pass weekend. It started on Friday.
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service. You can also schedule a repair. Here is the link: http://www.verizon.com/repair
You can also find tools on the Verizon Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp
Can you provide the Transceiver Statistics from the Westell? Visit http://192.168.1.1/for me and do the following:
1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.
2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.
3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
If you need a Username and Password, try the following:
By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this rou