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Modem return refund?
Cburg1
Enthusiast - Level 2
‎02-09-2015 01:23 AM

Dear Verizon,

I returned a modem that did not work for me some 3 months ago. It has not shown up as a refund on my bill yet.

{edited for privacy}

Can you please check?

Thank you!

{edited for privacy}

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Re: Modem return refund?
ElizabethS
Moderator Emeritus
‎02-09-2015 06:24 AM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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Re: Modem return refund?
Cburg1
Enthusiast - Level 2
‎02-10-2015 01:07 AM

Hi Elizabeth,

Thank you for the reply. 

I haven't seen anything in my email yet.

Thank you!

Mike

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Re: Modem return refund?
ElizabethS
Moderator Emeritus
‎02-10-2015 05:59 AM

It can take up to two business days.

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Re: Modem return refund?
Cburg1
Enthusiast - Level 2
‎02-11-2015 04:01 AM

Dear Elizabeth,

I still have not seen any contact attempt.

Thank you!

Mike

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Re: Modem return refund?
ElizabethS
Moderator Emeritus
‎02-11-2015 06:20 AM

Thank you for that note, Cburg. We have let the Ecenter know.

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Re: Modem return refund?
ElizabethS
Moderator Emeritus
‎02-11-2015 11:43 AM

Please check your spam and junk folders as the Ecenter did send an email to the address you used in registering for your forum account.

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