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In my office, we are trying to get our ONT (and router, but whatever) to a different room in the same office suite and are being told that while they are happy to do it, it will mean losing our fixed IP addresses and being issued with new ones. Is this really true? If so, how can this possibly be justified?
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It is false. The tech won't be changing what port you're connected to unless they are required, per engineering, to change what tap you're connected to when they run another Fiber run. Chances are the tap is on the same PON and OLT.
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any suggestions on magic words we can use to convince the service order rep of this?
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@mthome1056 wrote:
any suggestions on magic words we can use to convince the service order rep of this?
Unsure, but perhaps pointing them to this thread?