Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I work from home so my internet is CRITICAL. Last night, I tried to put in an order to move my service on Feb 21 to a new apartment that I am moving too. This process was a bit buggy, but it seemed like I finally got it to work. My wifi/internet has been CUT OFF at my current address as soon as that order got placed. I have been on hold for over an hour trying to get a tech to even talk to (after having to actually google a customer support number because the number that was provided didn't work for Fios, was told was out of business hours even though I wasnt) The order for service now shows my current address as the service address to hook up service on Feb 21, even though I have been paying at that address for over a year.
1) I don't have internet service now - I HAVE TO WORK
2) I can't get ahold of anyone in any reasonable manner or time
3) I need to reinstate service at my current address
4) If I consider working with you again, I need to set up service for my future address
I AM SO FRUSTRATED.
You're talking mostly to other customers here. Verizon might step in and connect you with a support agent. If you don't want to wait to see if that happens, try @Verizon on Twitter or the Verizon Direct forum on DSL Reports:
On another note, if your internet service is business critical, you might want to consider a business account. It's my understanding that business accounts get a dedicated support team. Something you might want to look into after you get this sorted out.
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