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Enthusiast - Level 1

Anyone else have the problem of Verizon giving their DSL line to another customer? I havent had internet in 6 weeks because they decided to give my line (in the box) to another homeowner! I have called everyday for 5 weeks and keep getting bumped to different areas (Cust Service, Tech Support, Billing, etc). I have even had 2 techs come out and still no internet!!! How hard can it be!!!!!!!!!!!!!!!!!!!

Now a tech was supposed to come out this past weekend and never showed!

Not sure where to go next or how to get this resolved?????

Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.