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NO Internet Connection since Direct TV was installed
cmetzgar991
Enthusiast - Level 3
‎12-06-2011 09:43 AM

I ordered the bundle (TV/phone/internet); direct TV was installed on 11/25 and after they left I discovered I had no internet at all; I immediately called Verizon, they stated the modem was bad, since I've had it for 7 years (7 troublefree years); they would send me a new one; there was nothing I had to do to set up the new DSL it would just carry over same as before; OK, so I can't' wait, I bring a modem home and directly connect it to my laptop, nothing, I call they say it's the modem just sit tight, OK the new modem gets there - no luck, what a surprise. We are now 12 days without internet - I'm going nuts!! The rep I speak to on the night the new modem arrives says he has no answer for me a field tech has to come out - just sit home and wait from Am - Pm, is he kidding me??? They can't narrow it down and now I have to take off work. I start going through the book they originally sent and see it says to "activate your new service" the girl I spoke to said that was unnecessary, but I figured I would try it - I did it from my work, I can't download the "agent" as I have no connection...It sees the wireless network - but there is "limited or no connection"

I am at a total loss and have had no help at all from Verizon - the gentleman I spoke to on 11/29 insisted he would call me back in two hours to confirm the tech coming out - I'm still waiting for his call.....Can anyone help me???

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Re: NO Internet Connection since Direct TV was installed
cmetzgar991
Enthusiast - Level 3
‎12-18-2011 06:24 AM

You are not going to beleive this!!! Last night I decided to not call my "executive manager" who never returns my calls and called the tech support - jeffrey listened to me rant and rave and then spent 45 minutes on the phone with me figuring out the issue!!! We had no network address assigned???? I don't know - but he got it working and was so nice to me!!! Plus he credited me back for the days we were without internet!!

Thanks for your help!!!

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Re: NO Internet Connection since Direct TV was installed
KH-OrnEsh1
Moderator Emeritus
‎12-06-2011 10:07 AM

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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Re: NO Internet Connection since Direct TV was installed
cmetzgar991
Enthusiast - Level 3
‎12-06-2011 10:26 AM

I hope so, I'm at my wit's end here....I saw i could use the "agent" even if i wasn't connected, can you tell me how to do that?

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Re: NO Internet Connection since Direct TV was installed
cmetzgar991
Enthusiast - Level 3
‎12-06-2011 10:30 AM

Please have them message me here, I'm not at the billing number on the account, I'm at work

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Re: NO Internet Connection since Direct TV was installed
cmetzgar991
Enthusiast - Level 3
‎12-06-2011 11:31 AM

Nice - now the agent I was "chatting" with disconnected on me and they wonder why people leave their service??

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Re: NO Internet Connection since Direct TV was installed
weedeater1
Contributor - Level 3
‎12-06-2011 03:12 PM

Does your landline phone still work?

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Re: NO Internet Connection since Direct TV was installed
cmetzgar991
Enthusiast - Level 3
‎12-07-2011 06:05 AM

Yes landline works fine

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Re: NO Internet Connection since Direct TV was installed
weedeater1
Contributor - Level 3
‎12-07-2011 02:13 PM

Are there filters installed on your phones?

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Re: NO Internet Connection since Direct TV was installed
cmetzgar991
Enthusiast - Level 3
‎12-09-2011 07:53 AM

yes - on phone lines only - not on the line from the modem

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Re: NO Internet Connection since Direct TV was installed
weedeater1
Contributor - Level 3
‎12-09-2011 01:59 PM

Have you tried disconnecting the phone line(s) from the DTV receivers?  I had a problem like this some years ago where a DTV reciever was the problem.

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