Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Have had Verizon home and wireless for over 20 years. Home worked reasonably well back when I had FIOS in a major city, although it was a huge pain to get anything fixed when it did not work. Now I live in a much smaller boondocks and am stuck with DSL as FIOS is not available where I live. Been having an issue for many months and get different answers every time I call and every time a technician comes to my home.
DSL is incredibly slow and goes through periods where it shuts down constantly. Was cycled through a variety of bologna reasons, the most recent being that the previous owner of my phone line was sold a speed of 15 mbps, which the phone line is incapable of supporting. Verizon refuses to downgrade internet speed to 3 or 5 mpbs, and Verizon also refuses to upgrade the equipment to a phone line that can handle the 15 mpbs speed. Last tech that came to my home did a little more research on his end and explained that once a service is upgraded, one is ”stuck” with it, whether it works or not.
I fail to see why I should be stuck with lousy service because Verizon fails to downgrade and / or upgrade service and / or equipment to make my service functional.
This is entirely unreasonable and unacceptable.
I would like to know to where I can escalate this dilemma, preferably by email so as to have it in writing.
I’m paying for it. Make it work correctly, please.
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