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Need line buried ASAP
Aaron801
Newbie

Had a service call over a week and a half ago, and the Tech pulled a new line from the street. Tech said someone would come in a couple days to bury the line, but no one has shown up and no one can tell me when they’re scheduled to come. I keep getting the runaround when I call or chat with customer service. I really need this to happen ASAP since the sale of my house is dependent on the line getting buried. Who do I need to talk to to get an update on this??

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Re: Need line buried ASAP
kh-gary
Moderator
Moderator

Hi Aaron80,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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