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Need to set up a trouble ticket
dls212
Newbie

I have tried with no success to set up a trouble ticket...Ran the test and it indicated that I needed a tech to come out....The app will not allow me to place contact info in the area. Please help, my internet is up and down and all around for a few weeks now, just getting worse.

                                                                    Blessings, {edited for privacy}

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Re: Need to set up a trouble ticket
LawrenceC
Community Manager
Community Manager

Have you tried the Verizon Troubleshooter?  You can use this to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

You can also contact a Verizon support agent at 1-800-VERIZON.

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Re: Need to set up a trouble ticket
dls212
Newbie

Yes, the troubleshooter does not allow you to place in contact information. It asks "How do you wish to be contacted and there is a blank space below with no place to enter information 

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Re: Need to set up a trouble ticket
LawrenceC
Community Manager
Community Manager

You will need to contact a support agent.  Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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