Network routing issue

[Ken20201]

I can't connect to http://www.tyt888.com/en/?mod=download on the verizon network fios and wireless both fail.  I am able to connect to this server thru a VPN.  Please fix I need to get firmware updates for my radio.

[gs0b]

You're talking to other users here.  If you want to reach Verizon, you'll need to contact them by phone, chat or Twitter support.

[warreneberle]

I have the same problem, any luck??

Warren

[smith6612]

Can you provide a traceroute to the website? Let's see where it is failing to move further. Here's a guide:

https://www.siteground.com/kb/how_to_perform_traceroute_checks_in_windows_linux_and_macos/

That site appears to be hosted in China, FYI. Verizon appears to have issues with sites hosted in China from time to time.

I ran a traceroute myself from a non-Verizon connection, and I see it is getting pretty far - well off of the ISP's network.

Tracing route to www.tyt888.com [103.45.249.244]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  USG [192.168.1.1]
  2     7 ms    14 ms    11 ms  142.254.216.197
  3    22 ms    24 ms    32 ms  agg63.ntnwny1702h.northeast.rr.com [24.58.216.93]
  4    11 ms     8 ms     8 ms  agg37.lncsnycd02r.northeast.rr.com [24.58.38.106]
  5    19 ms    21 ms    15 ms  be29.rochnyei01r.northeast.rr.com [24.58.32.62]
  6    34 ms    23 ms    38 ms  bu-ether13.tustca4200w-bcr00.tbone.rr.com [66.109.6.2]
  7    79 ms    79 ms    79 ms  bu-ether11.snvacaid17w-bcr00.tbone.rr.com [66.109.6.14]
  8    84 ms    79 ms    79 ms  bu-ether11.snjucacl67w-bcr00.tbone.rr.com [66.109.6.8]
  9    75 ms    74 ms    74 ms  0.ae1.pr0.sjc10.tbone.rr.com [66.109.6.137]
 10    73 ms    78 ms    79 ms  218.30.54.178
 11    78 ms    79 ms    78 ms  202.97.50.73
 12   242 ms   238 ms   236 ms  202.97.90.217
 13   248 ms   249 ms   249 ms  202.97.12.49
 14   256 ms   260 ms   255 ms  202.97.34.73
 15   253 ms   252 ms     *     202.97.80.218
 16     *        *      274 ms  219.148.216.150
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *

When I traceroute from my phone, the traceroute stops as soon as it hits the AS701 (UUNet/MCI/Verizon Business) backbone.

bash-5.0$ traceroute www.tyt888.com
 1?: [LOCALHOST]                      pmtu 1428
 1:  79.sub-66-174-10.myvzw.com                           40.582ms
 1:  79.sub-66-174-10.myvzw.com                           47.618ms
 2:  no reply
 3:  no reply
 4:  194.sub-69-83-5.myvzw.com                            61.225ms asymm  3
 5:  no reply
 6:  52.sub-69-83-3.myvzw.com                             57.898ms asymm  5
 7:  52.sub-69-83-3.myvzw.com                             60.441ms asymm  8
 8:  73.sub-69-83-3.myvzw.com                             50.214ms asymm  6
 9:  no reply
10:  no reply
11:  no reply
12:  no reply
13:  no reply
14:  no reply
15:  no reply
16:  no reply
17:  no reply
18:  no reply
19:  no reply
20:  no reply
21:  no reply
22:  no reply
23:  no reply
24:  no reply
25:  no reply
26:  no reply
27:  no reply
28:  no reply
29:  no reply
30:  no reply
     Too many hops: pmtu 1428
     Resume: pmtu 1428

[alchle]

It connects in one jump. Weird.  I would have expected a lot more, especially since the destination IP address is in China.  I cannot access from any device on my home network.  Only when using cell phone (no wifi) can I access the webpage.

C:\Users\USER>tracert tyt888.com

Tracing route to tyt888.com [103.45.249.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Router [192.168.0.1]
2 1 ms 3 ms 1 ms 103.45.249.244

Trace complete.

[alchle]

No luck.  I have to browse the webpage using cell phone, download what I need to the phone, then switch phone on to wifi and transfer the files to my NAS drive to get them inside my network.

[alchle]

I cannot ping it though.

C:\Users\USER>ping tyt888.com

Pinging tyt888.com [103.45.249.244] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 103.45.249.244:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

[alchle]

If you download Portable Opera browser https://www.opera.com/computer/portable you can turn on the built in VPN and then access tyt888.com.  That works for me.

[smith6612 · Accepted solution]

Ah yes. I forgot to mention that ICMP Traceroute is broken on FiOS. Windows' built in utility uses ICMP and I'm not sure if Microsoft has a UDP Traceroute utility built into Windows. If you have a Mac or Linux system around, try using the `traceroute` command available on those machines for that site.

[dslr595148]

@Smith6612 wrote:

Ah yes. I forgot to mention that ICMP Traceroute is broken on FiOS. Windows' built in utility uses ICMP and I'm not sure if Microsoft has a UDP Traceroute utility built into Windows. If you have a Mac or Linux system around, try using the `traceroute` command available on those machines for that site.

---

That is correct.

For Windows an example of how to do that, I point to https://www.namecheap.com/support/knowledgebase/article.aspx/9777/2194/how-to-use-tcp-traceroute/ which uses third party software.