New Actiontec GT784wnv

[bobbythek1]

Very long story but will cut to the chase as best i can..

Old dell computer....windows XP....problem with old D-Link on DSL that kept dropping signal.

Asked for new modem and recieved a new actiontec gt784wmv.

Got everything working except that the "little computer icon" at the bottom of screen kept blinking "acquiring network address".

Went to computer control panel...network connections....right click.....properties......Internet Protocol(TCP/IP)....properties.

There were numbers in all the blank spaces and "Use the following IP address" and "Use the following DNS server addresses" were both checked.

I DIDN'T WRITE DOWN THE NUMBERS that were already there.....first dumb mistake

I checked the box that said "obtain an IP address automatically" and "obtain DNS server address automatically" and then rebooted the machine.

When it came back up I cannot access the internet and I can't even access 192.168.1.1 for the modem.

ALL The correct lights are lit on the actiontec and right now I'm typing this from my laptop on wireless.

I CAN access the modem wirelessly as Admin.

I've contacted verizon support and asked for the numbers to put back in for IP and DNS and about an hour later was told it's a problem with my Dell. It WORKED before I asked for "automatic" numbers.

Does anyone know what numbers I can put in for IP and DNS to make it work?

Thanks

bob

[Telcoguru]

Do you subscribe to a static IP address or dynamic? If static you need to re-enter the static information into the modem/router. If dynamic nothing has to be entered. To regain access to the Actiontec just hold in the reset button for 10-15 seconds and it will be reset to factory specs. You can then log in at 192.168.1.1 It will ask you to set a new password the first time you log in.

[bobbythek1]

Thanks Telco but I've tried that yesterday....AFTER I called the Support line.

As I said....I can access the Actiontec with this wireless laptop but CAN'T access it hardwired through the Ethernet.

Tried changing ports...NG.....Tried changing wire between network card and Actiontec.....NG

An IPCONFIG/ALL shows nothing in "Primary DNS Suffix".....

IP Routing Enabled ...NO

WINS Proxy Enabled ....NO

ETHERNET adapter

Dhcp enabled YES

Autoconfiguration enabled YES

IP Address 0.0.0.0

Subnet Mask 0.0.0.0

Default Gateway........BLANK

DHCP Server 192.168.1.1

DNS Servers 192.168.1.1

                       192.168.1.1

How would I know if I'm Static or Dynamic ?

Remember....all I did was tell the machine click on the little circles that said "Obtain an IP Address Automatically" and "Obtain DNS server address automatically". When I did that the numbers that were ALREADY THERE vanished. And now I can't get anywhere. If I'm "static"...where do I get those numbers.

If I access the Actiontec STATUS from this laptop, will that tell me what I need to know ?

There are numbers THERE.

[Telcoguru]

If your account has a static IP it should say so on your bill. If you do not know what the static IP is you can call Verizon and they will give you the information.

[LawrenceC]

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