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New Customer Installs during COVID-19
nova731
Newbie
‎03-20-2020 07:37 AM

I'm a new customer who is getting an install on monday. I'm switching to Verizon during this time because my current provider isn't able support work from home demands and am starting to get concerned that I may be left without internet connection if things keep progressing. Are installs guaranteed? 

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Re: New Customer Installs during COVID-19
Edg1
Community Leader
Community Leader
‎03-20-2020 07:43 AM

I would say that nothing is guaranteed, but according to Verizon they are still servicing customers. 

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Re: New Customer Installs during COVID-19
gs0b
Community Leader
Community Leader
‎03-20-2020 09:05 AM

You're talking to other users here.  If you want an official response from Verizon, try their chat option or their Twitter support.

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Re: New Customer Installs during COVID-19
LawrenceC
Moderator Emeritus
‎03-21-2020 01:30 PM

Hi nova73,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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