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New Order
Enthusiast - Level 1

I just completed an order online with the help of a very nice gentleman on the live chat for new service. I have never been a Verizon customer before and this was a first time set up for me. I am getting a new condo and I was attempting to get everything done early. I don't close until September 6th. Well my do it yourself internet kit is going to be mailed to my service address in 5 business days. But I won't be there until September 6th. It's not even mine until September 6th. There will be no one to get it. I asked if there was a way to send it to my billing address instead and was told there was not.

Is there any way to delay the sending of this do-it-yourself kit? Because the condo is not mine until September 6th.

Re: New Order
Specialist - Level 1

Hi RebekahG-

Please go to the View Request Status tool at

There's a chat link embedded there. Someone from our esupport team will be able to help from there.