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New Westell 6100G modem shows some blank pages
palmeroj
Enthusiast - Level 1
‎06-08-2011 08:37 PM

Hi,

Just installed High Speed DSL and received a new Westell 6100G modem. The firmware version is 5.01.00.04.

When I select the "Advanced" and then click on the "DNS Server" option, I get a blank page. The top menu bar is still there, but nothing below that.

Is there an issue with the firmware or the modem itself?

Thank you.

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Re: New Westell 6100G modem shows some blank pages
smith6612
Community Leader
Community Leader
‎06-09-2011 03:50 AM

It sounds like a firmware bug if you're delivered a blank page no matter what machine or browser you use to visiti it. You can ask Verizon to exchange the modem since it has a defect (so to speak) or you could try re-installing the firmware on the modem by pushing it as an "upgrade." Otherwise, you can leave it alone if it's working fine otherwise.

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