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New home fios installation

I am writing this on behalf of my nephew.  He has moved in a new construction home and is trying to get fios installed.  Apparently the home address is not i the verizon database.  Verizon FIOS is available on both sides of him.  When he tries to sign up he gets fios is not available at his address.  Calls to verizon CS has gotten nowhere.  Can you please help?

Re: New home fios installation
Community Manager
Community Manager

Hi Topdog885,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.