Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
No Connectivity at all near South Philadelphia
ANgelidiMusica
Newbie
‎04-15-2011 03:53 AM

I keep trying the tech support hotline, but I can't get through. I'm posting this from work.

I haven't had any connectivity since this past weekend. I have a Westell 6100 hooked up to a third party router. It was working perfectly until the weekend, so I know it's not my set-up. I tried rebooting the modem and router numerous times, and nothing. I also tried hooking the Westell 6100 up directly to my computer, but still no connectivity.

I haven't even been with Verizon a month yet...is this normal? I sincerely hope not.

0 Likes
Reply
4 Replies
Correct answers are available for this post.
Re: No Connectivity at all near South Philadelphia
Anthony_VZ
Master - Level 3
‎04-16-2011 08:38 PM

This is not normal. Im sorry to hear about your connectivity issues. We have sent you a private message to discuss this further.

0 Likes
Reply
Correct answers are available for this post.
Re: No Connectivity at all near South Philadelphia
ANgelidiMusica
Newbie
‎04-21-2011 05:40 AM

Okay, I filled out the form, I've talked to technicians, I've emailed the company. I was told I would get phone calls that never came. I've been without Internet for two weeks now, and it has impacted my life. I go to school online. I pay bills online.

I would like for SOMEONE at Verizon to please live up to their word.

0 Likes
Reply
Correct answers are available for this post.
Re: No Connectivity at all near South Philadelphia
lolagoetz
Specialist - Level 2
‎04-27-2011 12:21 PM

I'm sorry that you've had so much trouble. We are looking into this for you. Again, I apologize that you weren't contacted as promised.

0 Likes
Reply
Correct answers are available for this post.
Re: No Connectivity at all near South Philadelphia
Anthony_VZ
Master - Level 3
‎05-09-2011 01:25 AM

Angelid I never received a private message from you as requested letting me know that the form was filled out. I apologize in in the delay of getting back to you. Is this still an issue?? If it is, I need you to send me a private message letting me know that we need to follow up. Sending me a private message will get my immediate attention.

0 Likes
Reply