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I keep trying the tech support hotline, but I can't get through. I'm posting this from work.
I haven't had any connectivity since this past weekend. I have a Westell 6100 hooked up to a third party router. It was working perfectly until the weekend, so I know it's not my set-up. I tried rebooting the modem and router numerous times, and nothing. I also tried hooking the Westell 6100 up directly to my computer, but still no connectivity.
I haven't even been with Verizon a month yet...is this normal? I sincerely hope not.
This is not normal. Im sorry to hear about your connectivity issues. We have sent you a private message to discuss this further.
Okay, I filled out the form, I've talked to technicians, I've emailed the company. I was told I would get phone calls that never came. I've been without Internet for two weeks now, and it has impacted my life. I go to school online. I pay bills online.
I would like for SOMEONE at Verizon to please live up to their word.
I'm sorry that you've had so much trouble. We are looking into this for you. Again, I apologize that you weren't contacted as promised.
Angelid I never received a private message from you as requested letting me know that the form was filled out. I apologize in in the delay of getting back to you. Is this still an issue?? If it is, I need you to send me a private message letting me know that we need to follow up. Sending me a private message will get my immediate attention.