No Return Label for Router return

[GlennR3]

I received a new router for my broken one.  I am suppose to return the old one with in 7 days.  Do not know where to send it, since you did not send me a prepaid return label.

[smith6612]

How old is your current router? Have you tried asking Verizon to send a return label, letting them know of the situation (in case they did say you will absolutely be billed for non-return)?

[Hubrisnxs · Accepted solution]

read the packing slip or the receipt.  It will tell you if they want it back or not.  Really old models they don't want back, hence you get no packing slip.  If it says to make sure to return it, then hit the contact us link at the bottom of the page and reach out to verizon's live chat and see if they will send you a shipping label.

[jlamont1]

no return lable for ups return

[LawrenceC]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

[LawrenceC]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.