No internet connection

[jporrino08]

I have only had Verizon internet service for a few months and I am already ready to switch to a different provider. I had good internet connection for the first 3 days of servidce. Since then, I can not connect to the wi-fi on any of my phones, tablets or laptops. I can only connect my smart tv to watch netflix and even that does't work properly. I can watch for 5 minutes, then the connection drops and I have to either reset the router or the tv. Why am I paying all this money for no service??? I have spoken with 3 different support agents and they always say there is no problem. If there is no problem then why can't I connect to the internet??? You may not see a problem but there obviously is one! Every time I talk to support, my connection gets fixed while I am on the phone with them, but the second they hang up my connection drops. I need this fixed or I am leaving

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.