No internet connection

[Styp]

My internet keeps dropping. It will connect for 10-15minutes and then stop. Is there a problem with Verizon service?

[Bshays]

Same issue here , we are dropping DSl on friday we have had no luck with verizon on fixing the issue it has been ongoing

and they keep sending us modem after modem and I know its not the modem

we are giving up we called our local cable provider and are having faster and more reliable internet services installed

[Styp]

Looks like we will do the same thing!

[dslr595148]

To all who need help

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

---

news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

---

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

[dday001]

Our DSL is constantly dropping. Please review and advise. Thank you.

We are using a Netgear DM111PSP v2 Modem and an Asus dual band 3x3 router.

news.giganews.com

traceroute to {edited for privacy}30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 216-166-96-101.fwd.datafoundry.com (216.166.96.101) 0 ms 216-166-96-105.fwd.datafoundry.com (216.166.96.105) 0 ms 216-166-96-117.fwd.datafoundry.com (216.166.96.117) 0 ms
3 ash-b1-link.telia.net (62.115.42.153) 0 ms 0 ms 0 ms
4 ash-b2-link.telia.net (213.155.130.89) 0 ms ash-b2-link.se.telia.net (80.91.245.223) 0 ms 0 ms
5 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 0 ms 9 ms 0 ms
6 P11-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.27.175) 12 ms 12 ms 12 ms
7 P12-0.SCTNPA-HZTNPAHZ-ERXG02.verizon-gni.net (130.81.136.5) 14 ms 15 ms 15 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te0-0-1-3.nr11.b015583-1.ams03.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms 0 ms
3 154.25.2.121 (154.25.2.121) 0 ms 154.25.2.125 (154.25.2.125) 0 ms 0 ms
4 be2440.ccr42.ams03.atlas.cogentco.com (130.117.50.5) 1 ms be2434.ccr41.ams03.atlas.cogentco.com (130.117.2.242) 1 ms be2440.ccr42.ams03.atlas.cogentco.com (130.117.50.5) 1 ms
5 be2275.ccr21.lon13.atlas.cogentco.com (130.117.51.253) 8 ms be2183.ccr22.lpl01.atlas.cogentco.com (154.54.58.69) 10 ms be2276.ccr22.lon13.atlas.cogentco.com (154.54.36.57) 8 ms
6 be2349.mpd21.jfk02.atlas.cogentco.com (154.54.30.177) 81 ms be2347.ccr21.jfk02.atlas.cogentco.com (154.54.27.141) 80 ms be2350.mpd22.jfk02.atlas.cogentco.com (154.54.30.185) 80 ms
7 be2150.mpd21.dca01.atlas.cogentco.com (154.54.31.129) 86 ms be2149.ccr22.dca01.atlas.cogentco.com (154.54.31.125) 88 ms be2096.ccr22.jfk02.atlas.cogentco.com (154.54.30.41) 82 ms
8 be2176.ccr41.iad02.atlas.cogentco.com (154.54.41.53) 87 ms be2149.ccr22.dca01.atlas.cogentco.com (154.54.31.125) 91 ms be2148.ccr21.dca01.atlas.cogentco.com (154.54.31.117) 88 ms
9 verizon.iad01.atlas.cogentco.com (154.54.12.46) 87 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 88 ms 88 ms
10 verizon.iad01.atlas.cogentco.com (154.54.10.226) 88 ms G13-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.151.35) 89 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 89 ms
11 G13-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.151.35) 94 ms P9-0.SCTNPA-HZTNPAHZ-ERXG02.verizon-gni.net (130.81.44.19) 102 ms 101 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * Max number of unresponsive hops reached (firewall or filter?)

[Styp]

I don't understand what this will do to help if I cannot connect to the internet.

[travtech]

I have the same problem. I waited 1/2 hour on the phone before someone that cant speak english tells me it is my router/modem. i lose internet every 10 to 20 minutes. I have shut off my router and it still wil not connect. I called again and told them to fix the line comming into the house or I will switch to Comcast. The lady still going on about my route'r it new and every time they send a signal to the house they find out it was something with the line. I guess they want me to switch to someone else

---

@Styp wrote:
My internet keeps dropping. It will connect for 10-15minutes and then stop. Is there a problem with Verizon service?

---

[dslr595148]

#1 To access the modem combo, by default..

a) ..it's LAN IP is 192.168.0.1

b) ..user name is admin

c) ...password is password

#2 Once in,

a) Under Maintance click on ADSL Line Status

b) Show what you see in there

[dday001]

Router Status
Account Name
Firmware Version	V1.1.00.06_NA
ADSL Port
MAC Address	{edited for privacy}
IP Address	{edited for privacy}
Network Type	PPPoE
IP Subnet Mask	255.255.255.255
Gateway IP Address	10.29.11.1
Domain Name Server	68.237.161.12 71.242.0.12
LAN Port
MAC Address	{edited for privacy}
IP Address	192.168.0.1
DHCP	On
IP Subnet Mask	255.255.255.0
Modem
ADSL Firmware Version	3.4.9.14.0.1
Modem Status	Connected
DownStream Connection Speed	1504 Kbps
UpStream Connection Speed	448 Kbps
VPI	0
VCI	35

[dday001]

System Up Time 23:42:06

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN PPPoE 47086 43460 0 135 706 13:02:59 LAN 10M/100M 424760 288914 0 6226 308 23:41:56

ADSL Link Downstream Upstream Connection Speed 1504 Kbps 448 Kbps Line Attenuation 27.0 dB 14.0 dB Noise Margin 17.8 dB 20.0 dB