We have had no internet for 2 weeks and cannot get an agent sent to our house to trouble shoot. We have spent over 10 hours on the phone with verizon tech support, installed a new modem that was sent and STILL NO INTERNET. Unfortunately Verizon is the only internet provider in our area so we are stuck with them.
Any suggestions on how to get them to send a technician to fix our problem?
Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp
What router are you using? What method was used to connect the router (ethernet or coax)? What lights are lit on the router and what color are they?
Start a new topic or ask questions in the open forum.
