Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
We have been a Verizon DSL customer for over 10 yrs. One day in May our service just disappeared. I have since talked with over 30 service reps, spent countless hours on hold, been told I would get set up with a new account, would be called back, etc....and none of it happened. I have just gotten off the phone with the last customer service supv to discuss what I learned a few weeks ago and have been addressing. Our service was cut off because we used too much of it (they allow 18,000 and we used 18,800). We were NEVER advised to back down our usage, given notice of ANY KIND, nothing. Just POOF!! I was even told by one rep to go buy a new router and see if that helped. That was $90 and the time spent getting it, trying for hours to hook up differently, taking it back,.... My job is home based and this is affecting me in a very bad way. My children need internet for school projects. No other internet is available in my rural area and I will be required to purchase a 'Hot Spot' and pay MUCH MORE $$$$ for less (ie..$30 vs. $130 per month). I am beyond disturbed at the unethical treatment by a monopoly company that obviously doesn't care how they treat their customers. I would be interested to know if anyone else has had the same experience.
Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.