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No refund issued for FIOS Verizon equipment return

Dear Sir or Madam,

About 3 days after pruchasing, I returned my quantum fios gateway in July at a physical Verizon wireless store;  however, I still have not received a refund of $158.99.  I have called Verizon a multiple times, but the associates were not able to resolve the issue.  Please investigate and let me know as soon as possible.

Re: No refund issued for FIOS Verizon equipment return
Community Manager
Community Manager

Hi seriusb,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.