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Not getting download or upload speed as promised
uscosider
Newbie
‎07-22-2013 09:40 PM

I have the 3mbs download speed and 1mps upload plan. I checked my speed several times on speedtest.net because I noticed continued slow speeds. 

Here are the results

[URL=http://www.speedtest.net/my-result/2854009207][IMG]http://www.speedtest.net/result/2854009207.png[/I...

http://www.speedtest.net/result/2854009207.png

I am clearly not getting what I am paying for. I eithe rneed a credit on the account or an explanation as to why I am not getting the speeds promised. 

My computer is hardwired directly into the modem. 

The internet started out fast when we got it about 60 days ago and it has subsequently gone down the drain. 

Please fix. 

Thank you.

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Re: Not getting download or upload speed as promised
somegirl
Champion - Level 3
‎07-23-2013 10:25 AM

This is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.

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Re: Not getting download or upload speed as promised
dslr595148
Super User
Super User
‎07-23-2013 02:04 PM

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I see

    news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms







Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info: What is the brand and model of your modem?

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