Old, inactive Fios account linked to wireless

[CRP1980]

I am attempting to verify my Verizon Fios account in the My Verizon app to view the Mobile + Home rewards discount. My prior, discontinued Fios account is linked to my wireless account and I cannot change the "Fios username" field because of this. How can I change the username field to log into my current, active Fios account?

[LawrenceC]

Hi CRP1980,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.