Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Online Backup and Sharing issue
ginaceee1
Newbie
‎02-26-2012 07:55 AM

I am having trouble with the restore part of my Online Backup and Sharing.  Whether I select specific files or a folder, the history shows that the backup was successful, but when I try to find it in the list of files that can be restored, the files that I want are not there.

I can see the structure of folders and sub-folders, but the specific files are not anywhere in my restore list.  

Also, there seems to be two different structures with some of my folders in one and some in another with some redundancy.  Neither is complete.

Is there a way that I can wipe what is in my online storage completely clean and start over?

Tags (2)
0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: Online Backup and Sharing issue
Anthony_VZ
Master - Level 3
‎02-27-2012 08:48 PM

There is a specialized team who troubleshoots issues with the backup and sharing program.

  • A dedicated internal phone number (866-770-6800) has been provided for hand-offs to the VOL Backup & Sharing Technician.

    • Hours of Operation are Mon - Sat 7am - 11pm EST.
    • After hours the customer will be asked to leave a message and someone from VOBS support will return their call during business hours.
0 Likes
Reply