Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Order on Hold


I am moving tomorrow (technician already scheduled to come out).  I am transferring existing service.  My order is on hold even though I provided proof of residency (mortgage statement from the bank--about as official as it gets) a week or so ago.

Please help! 

Re: Order on Hold
Community Manager
Community Manager

Hi RandoCustomer19,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.